Procedure Log

Frequently Asked Questions (FAQs)

Knowledgebase
Procedure Log > Help Desk > Knowledgebase

Search help:


How to unzip the database and backup.zip file once they've been transferred to computer.

Solution

To unzip the database (ProcedureLogDB.zip), Photos.zip, Signature_Image.zip, and the CSV report (Procedure-Log.zip) files one must use either Keka (for Mac) or 7-Zip (for Windows) to be able to unzip these files, since the default unzip utilities in macOS and Windows are not able to unzip encrypted files.

The Procedure-Log.pdf and Procedure-Log.zip files are encrypted and password-protected using the Reports password (the password you created and entered in the Create Reports view). The ProcedureLogDB.zip, Photos.zip, and Signature_Images.zip files are all encrypted and password-protected using the App's Login password. 

As of version 4.0 of the app, the Backup.zip file is not encrypted/password protected, only its contents are. (Prior to version 4.0, the Backup.zip file was password protected using the Reports password.)

Related articles How to transfer files created in the app to and from your computer using the Files app, iTunes, or the Finder.
Is there an option to upload/backup the database to Dropbox?
I forgot my password; is there a way to reset it?
Article details
Article ID: 12
Category: Procedure Log
Date added: 13-Nov-2019 12:25am

 
« Go back

 
Powered by Help Desk Software HESK, in partnership with SysAid Technologies